Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Your order is delivered within 7 to 15 business days. Standard orders are sent via USPS.
You are automatically registered as a customer when you checkout.
Once you submit a payment, you can only submit a change of address within 1×24 hours. Contact us via email for further process.
We will notify you by email when your order is shipped including the tracking number. Make sure there is someone at home who will receive the package.
No. We don’t save it. So no need to worry about the confidentiality of your financial data.
Yes. We serve international shipping.
Yes. If you buy several items at once, we will send the items in one package.
If you need to swap an item
Returns and Exchanges
We have 14 days return and exchange policy. You can read it on the Return & Exchange page.
You can apply for item exchange as shown on the Return & Exchange page. We will replace it immediately by sending the correct on.
We always package your order neatly and safely before sending it. If you find your order came in damage, it’s likely that it happened because of the courier. It is not a problem because we make sure that even though the packaging was damaged, the contents of the package were still fine.
In order to get an address to return the parcel, you need to contact us in advance via email.
You can contact us via email.
You can only make address changes within 1×24 hours after the order is made. Contact us to request a change of shipping address.
Yes you can. You can cancel it in 1×24 hours.
Yes you can, just email us what product do you want to buy.